NIC Bank Group has today announced that it will be the first bank in Kenya to launch an innovative social media banking platform, dubbed “NIC KONNECT”.
NIC KONNECT will allow customers to use various social media platforms to securely access their banking services. This innovative mobile banking product will be available through Whatsapp, Facebook, Twitter and Telegram.
Customers will be able to use a secure PIN to access the following banking services:
• Balance inquiry
• Mini statements
• Airtime purchase
• Funds transfers
• Utility payments
More services like merchant payments, mobile money, cheque book and card ordering will be available through NIC KONNECT in the near future. Non customers of NIC Bank will also be able to open accounts, find NIC ATMS and locate branches using NIC KONNECT.
Group Managing Director John Gachora said: “This new innovation is aimed at providing our customers with an easier point of interface with their bank. It is perfectly aligned with our MOVE to NOW philosophy through which we aim to provide our customers with multiple channels of access to our services, thereby creating greater convenience.”
He noted that this innovation was as a result of extensive market research which highlighted that Kenyans, especially the youth, are spending more time on social media platforms. There was thus need to interact with customers at their convenience, “where they are.”
NIC Bank has partnered with Craft Silicon to roll this out.
“We are very excited to work with NIC Bank to deliver this innovative solution to the Kenyan market,” said Craft Silicon CEO Kamal Budhabhatti.
NIC Bank prides itself as an innovative bank. In 2014, the Bank launched its MOVE TO NOW initiative with the roll out of the NIC NOW Mobile App and enhanced NIC Internet Banking Platform. NIC Bank was also the first bank to launch a share trading feature on NIC NOW which allows customers to trade their shares from their mobile phones. NIC bank Internet Banking was voted the Best Online Platform in 2015 at the Banker Africa EA Awards.
Earlier this year the bank launched the NIC leasing LLP subsidiary which was another first in the banking industry.