NIC Mobile USSD-NIC Bank

NIC Mobile USSD

1. What are the requirements for NIC mobile?

You must be a a current account holder of NIC Bank
You must sign up/register for NIC Mobile

2. How does M-PESA work on NIC Mobile?

Customer accesses M-PESA through NIC Mobile Banking Menu by pressing item 4
Customer indicates the amount they want to transfer
Customer gets notification from NIC Bank for the amount withdrawn and the tariff charged
M-PESA value transferred
Customer gets a notification from M-PESA on their transaction
Customer can start using M-PESA

3. What are the requirements for one to conduct M_PESA transactions through NIC Mobile?

Customer is a Registered M-PESA user
Customer has an active NIC Current Account
Customer has signed up for NIC Mobile
Customer has funds in their account

4.Can I transfer fro M-PESA to Bank account and what are the limits?

Yes you can. You can transfer a Min of Kshs.100 to a maximum of Kshs.70,000 per transaction. A maximum of KShs.140,000 per day is allowed

5.What is the tariff for MPESA to Bank?

Dial *488*11# for tariff details.

6. What is NIC Bank’ Pay Bill Number?

488488

7. What utility bills can I Pay via NIC mobile

You can pay for DSTV, GoTV and KPLC bills as detailed below:

8.How do I make DSTV/GOTV payments via NIC Mobile USSD?

Dial *488#
Dial 6 for Bill Payments
Select either 1 for DSTV or 2 For GOTV
For Payments – Press 2 >> Enter 1 For New Account>> Enter the Account Number (this must be a valid GOTV or DSTV number) >>Enter Amount
For Fetch Bill – Press 1 >> the Fetched Bill will come through. If there are no pending bills you will not receive any response.

Customers will receive an SMS once the debit goes through their Account. No SMS will be received once payment is made on the Multichoice end. They can check their DSTV / GOTV balance independently by the Multichoice Contact Centre or via the Multichoice Online Account.

9. Will I be charged for paying for my DSTV or GOTV via NIC Mobile?

Customers will be charged for Bill Payments at KES 50 as these are Funds Transfers.

10. Can I get my DSTV or GOTV bills via NIC Mobile?

DSTV and GOTV subscribers can Fetch Bills – this allows them to get a bill from the Multichoice system indicating their latest Bill. They then have the option of making payment for the fetched bill.

11.What if I have a subscription for DSTV or GOTV?

DSTV and GOTV subscribers will be able to pay directly from the Bill Payments menu – However, if they have a different mobile number registered on the DSTV / GOTV then they will not be able to pay directly. They will have to select option 2 for New Payment.

NB: You have to have registered for NIC Mobile to carry out this transaction. If you wish to register please visit any of our branches or call our Customer Contact Centre on +254 711 041 111 /+254 2888217 or email customercare@nic-bank.com and you will be guided accordingly.

12. How do I make KPLC payments via NIC Mobile USSD?

Dial *488#
Dial 6 for Bill Payments
Select item 3 for KPLC Prepaid
Enter the Meter Number (You enter any Valid KPLC Prepaid Meter Number)
Enter the Amount (minimum value is KES 100)
Confirm Meter Number by pressing 1 (Yes) – You can go back by pressing 0 to restart again
You will then receive an SMS Confirming the Debit on your NIC account
You will then receive an SMS from KPLC SMS code 5225 confirming the following details:
1. Name of Meter Number Holder
2. Meter Number Details

Token Number

Date
Receipt Number
Amount Transacted

Units Purchased

NB: You have to have registered for NIC Mobile to carry out this transaction. If you wish to register please visit any of our branches or call our Customer Contact Centre on +254 711 041 111 /+254 2888217 or email customercare@nic-bank.com and you will be guided accordingly.

13. How much will be charged for paying for my KPLC Prepaid?

Customers will be charged KES 20 for the KPLC Prepaid

14. Can I pay for someone else their KPLC prepaid ?

Yes you can. Just enter their prepaid metre number.