www.nic-bank.com . You then click on Retail (for Password users) or Corporate (for token users) to log in
OTP (One Time Password) generated by the token
This is a Pocket-sized authentication token that allows corporate customers to access NIC Online .The token generates random codes that you use to log –in to NIC Online. It does not hold any personal or financial information about the user. The token is necessary for enhanced online banking security.
1. Switch on the token by pressing the OK button.
2. Enter Static Pin No. 1254
3. Enter NEW PIN of your choice and confirm. (4 Digits)
4. Press the OK button
5. When you get a response e.g. 09210101 type the response in the OTP part of the corporate bank’s log in page.
6. Click Sign On in the system to gain access.
You should do this regularly. Once a month is considered ideal
Your user ID MUST be in Capital letters/UPPER case.
A strong password should be a be a mix of capital letters, small letters, numbers and special characters
Yes. User ID must be UPPER CASE.
Password is case sensitive too. This means that you must use the exact case or combination of alphanumeric special characters that you used in the first log in.
You go to My Details tab, select Change Password and proceed to change.
Contact the Bank and request for a change of password using our contacts or visit any branch countrywide to complete a password reset form. You can also call your Relationship Manager, Customer Contact Centre on 0711 041 111 or the NIC online banking teams via email email@example.com .
This means you will not be able log in and will therefore need to contact the bank for assistance. You can call our Customer Contact Centre on +254 711 041 111 /+254 2888217 or the NIC Online banking teams via email firstname.lastname@example.org or get in touch with your Relationship Manager . You can also visit any of our branches country wide and seek assistance from the customer service team.
You can call our Customer Contact Centre on +254 711 041 111 /+254 2888217 or the NIC Online banking teams via email email@example.com or get in touch with your Relationship Manager . You can also visit any of our branches country wide and seek assistance from the customer service team.
You can carry out many transactions at your convenience 24/7 anywhere anytime. For example you can view balances ,request statement , make payments via RTGS or EFTS, transfer money from Bank to MPESA and MPESA to Bank and so much more. You can also decide to choose a view only profile or transacting profile. You can also update your profile from viewing to transacting anytime you wish.
i.) It is built on a highly secure system
ii.) It has functionalities such as use of beneficiary to make payments.
iii.) You can request letters of credit for corporate users as well as SWEEPS
iii.) Corporate customers can conduct Bulk Mpesa payments
A beneficiary is a template which you complete containing all the details of the person you intend to pay and have them stored in our system so that whenever you need to pay the person, you just select and need not re-enter their details every time .
The beneficiary template gives you added security. It ensures that you do not pay the wrong people. In addition, it saves you time when making payments as you don’t need to worry about re-typing or re-entering the details of the people you are paying.
This is one of the measures the Bank has taken to safeguard your transactions. Creating beneficiaries ensures that you are sending money to the right person.
i) Inter account transfers – between your accounts in NIC Bank (Uganda, Tanzania or Kenya)
ii) Internal Transfers – paying a third party within NIC bank
iii) Mobile Money Transfer Service (MMTS) – Paying directly into a mobile phone e.g. sending out Mpesa
iv) Domestic EFT – this is a Kenya Shilling Payment to another bank
v) Real Time Gross Settlement (RTGS) transfers – This is a same day transfer to another bank in any currency
vi) International transfers – These are payments out of Kenya in foreign currencies
vii) Bill payments – these are payments for Credit Cards, Petty cash and major billers some of which have to be introduced in due course.
viii) Standing Orders are also available on a separate module for retail customers
Go to Accounts, choose Cheque Details then scroll down to request for Bankers Cheque
Yes, go to Accounts, click on Debit Advice, type the reference for the transfer whose advice you require and click find.
All incoming and outgoing payments are visible immediately as the system is Real-time Online.
The system is accessible 24/7/365. System is available throughout.
Yes you can.
Yes, the NIC Online system supports major browsers including Samsung III browser phone as well as iPad/iPhone. However, not all phone browsers are compatible. Contact the NIC online team if you are not sure your browser is compatible by sending an email to firstname.lastname@example.org
Yes. The system keeps both your old and new accounts hence they can be used interchangeably.
Yes, it’s possible to have a ‘view only’ profile which does not allow you to transact. On the module called Home, you can have a snap shot of all your accounts arranged in the following categories: local accounts, foreign accounts, Deposits (fixed and/or call) and loans. This gives you on one page the summary of your accounts with us.
Just send an email to email@example.com or call the Customer Contact Centre on +254 711 041 111 /+254 2888217 or contact your Relationship Manager or visit any of our branches.
On the homepage of the bank: www.nic-bank.com under downloads, you can access and /or download all our Kenya, Uganda and Tanzania bank and SWIFT codes. When making an international payments ensure to get this information from the beneficiary.
Nic Online Banking is very secure as it uses the latest security for financial systems. However, we urge you to ensure that you DO NOT SHARE your online log in credentials with anyone. As a bank we will NEVER ask you for your account number, pin or personal security details. Guard your credentials and report any suspicious communication to firstname.lastname@example.org .
NIC Bank has waived the cost of joining as well as viewing statements and balance enquiries. We only charge a transactional fee when you make transfers. The tariff for the charges on transfers is available on www.nic-bank.com under Downloads>> Online Tariffs.