DIRECT BANKING CHANNELS

Ø  NIC Online

You can access any of your accounts with us through our Internet banking solution – NIC Online. This service allows you to:

• Manage your account – View, Download and Print Statements
• Make Transfers
  • Standard Funds Transfers
    • To internal NIC Bank Accounts (real time)
    • To external Bank Accounts (value after two working days)
  • RTGS transfers to accounts in other banks – (same day value)
• Purchase and Sales of Shares through NIC Securities via secure email instructions
• Manage your cheques
  • Ordering new cheque books – for collection at the branch
  • Ordering  Bankers Cheques – for collection at the branch
  • Confirmation of Cheques
  • Stop Cheques (real time)
• Communicate to the Bank through secure Email – for instructions, enquiries etc
• Use MPESA through this channel whereby Personal and Corporate Banking customers who are signed up on NIC Online can withdraw money from their NIC Current Account and transfer to M-PESA with a maximum transfer of KES 140,000 per day (two transactions of KES 70,000 each)

Ø  Mobile Banking

Mobile banking allows you to perform the following transactions:

• Balance Enquiry
• Mobile Top Up – any amount from KES 10 to KES 10,000
• Mini Statement Request – up to five transactions
• M-PESA – Transfers of up to KES 140,000 per day
• Funds Transfers – of up to KES 500,000 per day
• Stop Cheque – (real time)
• Service Requests :
  • Cheque Book Request, Full Statement Request
  • Cheque Status – Issued, Stopped
  • Forex Rates

In addition to the above, customers also receive SMS notifications for the following transactions:

1. Debits/Credits            4. Cleared Cheques

2. Unpaid Items               5. Debit Card Transactions

3. Overdrawn A/c

• NIC Customer Contact Centre

This is a fully fledged Contact Centre that is available from 8.00a.m. to 8p.m. on Weekdays and from 8a.m. to 2p.m. on Saturdays.  Customers are free to call for assistance on:

• Balance enquiries
• Statements Requests
• Internet Banking, Mobile and ATM  help and information
• Email Enquiries
• Funds Transfer request set up and follow up via email
• New Product Information
• Complaint resolution
• Account opening requirements
• Loan application  procedure and  requirements
• Reporting of lost or stolen debit and credit cards
• Card replacement upon expiry of your current credit or debit card.
• Other General enquiries on products and services

Contact Details listed below:

Tel: – (020) 2888217, 0711041111; Fax: (020) 2888523

Email through moveinfo@nic-bank.com

SMS – by sending SMS to 4888